The Role of Etiquette in Improving Employee Social Behavior

Questionnaire of Employees at Sulaimani International Airport

Abstract

The Role of Etiquette in Improving the Employee's Social Behavior a Survey of Travelers at Sulaimani International Airport in the Kurdistan Region of Iraq Abstract Etiquette is defined as a group of behaviors, behavior and tact, which participate in creating a state of acceptable order for many human behaviors, including social behaviors. Etiquette has many rules that control behavior with people and the formation of a positive and good image of individuals in others. This study aims at a set of objectives, including highlighting the role of etiquette that it plays in improving the social behavior of employees in institutions. And learning about the principles of etiquette in service institutions, especially airports, and determining the nature of the problems and obstacles facing travelers in terms of etiquette and the art of dealing in airports by employees. By examining the reality of practicing etiquette, the researcher found that the art of etiquette suffers from a misconception with misuse of its communicative role, and this is what led it to be one of the non-creative communication arts due to the superficial view of employees in institutions of the art of etiquette and its role in improving social behavior. Consequently, the study seeks to answer questions: What is the nature of the art of etiquette practiced by employees in service institutions, especially airport employees? And its role in improving the employee's social behavior, And through these inquiries and others, this study reached a set of results, the most important of which is that the majority of the respondents' answers indicate that the airport employees adhere to the art of high-end dealing (etiquette) towards travelers, and this is a clear evidence that the employees at the airport will contribute to assisting and providing high-class behavior for travelers By dealing with them while they are at the airport and managing their necessary needs. The study also revealed that most of the answers indicate that the interaction between airport employees and travelers is of great importance for travelers during their trips at an airport. The study also indicated that the majority believe that the evaluation of the high-end interaction (etiquette) of the employees of the (transit, inspection and passport marking) section has a high level and this indicator has an effective impact on passenger traffic and increasing the reputation of Sulaimani airport at the international level.